Orders before 11AM will be shipped the same day. Mon – Fri
Orders before 11AM will be shipped the same day. Mon – Fri
Last updated: 11th May 2026
All Curlee Jo cards are made to order, and personalised cards are created exactly as you request.
Because of this, personalised items are non refundable and non returnable unless:
• There’s a mistake made by us
• The item arrives damaged
• The wrong item is sent
If that happens, we’ll fix it quickly.
Non personalised cards and products can be returned within 14 days of delivery if they are:
• Unused
• In their original condition
• In their original packagingOnce received back, we’ll process a refund within 3–5 working days.
Return postage is the customer’s responsibility unless the item was faulty or incorrect.
If your order arrives looking less than fabulous:
• Contact us within 48 hours
• Include photos of the damage or issue
• We’ll replace it or refund it, whichever you prefer
We want your card to arrive looking as lovely as it left our studio.
Trade orders are printed in bulk and often customised to your business needs.
For that reason, trade orders are non returnable unless:
• There is a printing error caused by us
• The order arrives damaged
• Quantities or items differ from the agreed order
We will reprint or replace any affected items promptly.
For returns, replacements, or questions:
Email: jo@curleejo.co.uk
We’re always happy to help.