Orders before 11AM will be shipped the same day. Mon – Fri
Orders before 11AM will be shipped the same day. Mon – Fri
Last updated: 7th May 2026
Every Curlee Jo card is made to order.
We aim to dispatch orders within the timeframe shown at checkout.
• Personalised cards usually begin production within a few hours.
• Non‑personalised items may dispatch slightly faster.
• During busy seasons (Christmas, Mother’s Day, etc.), dispatch times may be a touch longer — we promise we’re working as fast as humanly possible
If there’s ever a delay on our end, we’ll let you know.
We use Royal Mail and trusted couriers for all deliveries.
Typical options include:
• Royal Mail 1st Class – usually 1–2 working days
• Royal Mail 2nd Class – usually 2–4 working days
• International shipping – available to selected countries
Delivery times are estimates provided by the carrier and may vary.
Once your order leaves our studio, it’s in the hands of Royal Mail or the courier
If your order seems delayed:
• Check your tracking (if applicable)
• Allow a few extra days during peak seasons
• Contact us and we’ll investigate
We’ll always do what we can to help, even though we can’t speed up the postman.
Please double‑check your delivery address at checkout.
If an address is entered incorrectly:
• We can update it only if the order hasn’t been dispatched
• If it has already shipped, we can’t redirect it
• If the parcel is returned to us, we can resend it but additional postage may apply.
If your order hasn’t arrived:
• UK orders are considered lost after 10 working days
• International orders after 25 working days
Once that timeframe has passed, we’ll arrange a replacement or refund.
If your order arrives damaged (squashed envelope, bent corner, or looks like it lost a fight with a sorting machine):
• Contact us within 48 hours
• Include photos of the damage
• We’ll replace it as quickly as possible
We want your card to arrive looking as lovely as it left our studio.
International customers are responsible for any customs fees, taxes, or import duties.
Transit times vary by country — some postal systems are speedier than others.
Trade orders are usually dispatched within 5-7 working days. Larger orders may require longer processing times.
Shipping costs are calculated based on parcel weight and size. We’ll confirm the total at checkout of on your invoice.
If you have your own courier account, we’re happy to use it, just send us the details.
Any customs fees or import duties for international trade orders are the responsibility of the buyer.
If you need a rush order, let us know – we’ll try to work a little ‘Curlee Jo’ magic.
Questions about shipping?
Need help placing an order?
Want to tell us how much you love your dog?
We’re here for all of it.
Email: jo@curleejo.co.uk
Address: 203 Ardleigh Green Road, Hornchurch, Essex. RM11 2SD